Online banking
We walk you through signing in, checking a balance, sending a payment, or reading a charge you do not recognize. You do not send us a full card number.
Chat tech support
We will walk you through it.
Jotter is a support team for people across the United States. We help over chat, text, or email, step by step, at your pace, with no judgment.
We help with online banking, Medicare and MyChart, FaceTime and other video calls, accounts and passwords, phones and tablets, account recovery, and everyday device trouble.
No English? No problem! We also help in Spanish, Chinese, and Tagalog.
You will know the price before we start. Your passwords stay yours.
What we can help with
Start with whatever is in front of you. If you do not know what to call the problem, tell us what you see. We will take it from there.
Medicare and MyChart
We help you open Medicare and MyChart, find a message from your clinic, and get to the page you were asked to use.
FaceTime and video calls
We help you place a FaceTime or other video call, turn on the camera and the sound, and bring the right person onto the screen.
Accounts and passwords
We help you sign in, change a password, and turn on a safer way to sign in. You type every password yourself.
Phones and tablets
We help with iPhone, iPad, and Android phones and tablets. That includes full storage, stuck updates, confusing settings, and apps that will not open.
Account recovery
We help you get back into email and other accounts when you are locked out. We follow the official steps for that account, and we will not ask you to share a password.
Device troubleshooting
We help with slow computers, printers that will not print, Wi-Fi that drops, and other problems that make a device feel broken.
Suspicious messages
If a text, an email, or a pop-up is scaring you, send us a picture of the screen before you tap it, call the number in it, or pay. We will tell you what looks real and what to do next.
How it works
Four plain steps. You can take them slowly.
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Tell us what is going on
Email us or message our Facebook page. Say what you were trying to do, what the device or website is, and what you want to happen. A picture of the screen helps when typing the problem is hard.
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We agree on the plan and the price
We tell you which rate fits, what we will do, and what it costs. Nothing starts until you say yes.
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We walk through it with you
We go one step at a time over chat, text, or email, at your pace. You stay in control of your device, and you can ask us to repeat anything.
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You get a plain recap
We send a short summary of what we checked, what changed, and what to try if it happens again.
What you can count on
Help that treats you like a person, from a team that will not rush you.
- You will know the price before anything starts.
- We go step by step, and you can ask us to slow down or repeat a step.
- You type your own passwords. We will never ask you to send a password, a one-time code, or a full card number.
- You can stop at any time.
- We help over chat, text, or email. Nobody needs to come to your home.
- If a bank, a clinic, or another company has to make the decision, we will say so.
- No judgment, and no rush to pretend you already know this.
Rates
You will see the price before any work starts. If the job is smaller or larger than it looked, we will say so before the price changes. There is no subscription.
A single question
Quick Fix
$29
This short session is for one clear question, a suspicious message, or a single setting that is stuck.
Most sessions
Standard Session
$49
This full session is for a common problem, such as a portal that will not sign in, a video call that will not connect, or a phone that is misbehaving.
A bigger job
Deep Dive
$69
This longer session is for a harder job, such as setting up a new device, recovering an account, or sorting several problems together.
Practice with company
Digital Companion
$35per half hour or $65 per hour
Someone from our team stays with you while you practice a task at your own pace.
Common questions
Straight answers before you write to us.
How do I reach you?
Email [email protected], or message our Facebook page, Jotter Support (opens in a new tab). Use the same email for tech help, billing, and account questions.
Do I have to know the right words?
No. Tell us what you see on the screen in your own words. We will meet you there, with no judgment.
What if I do not speak English?
No English? No problem! We also help in Spanish, Chinese, and Tagalog.
Will you need my password?
No. You type your own passwords and one-time codes. Do not email them to us, and do not put them in a picture of the screen.
What does a session cost?
The rates are listed above. We confirm the price before we start, including the after-hours rush fee if it applies. See Rates.
How do I pay?
We agree on the rate first. This website does not take payment. When you say yes, we will tell you how to pay. Nothing is charged before you agree.
Can you fix something that belongs to my bank or to Medicare?
We can help you read the screens and prepare what to say or tap. The bank, the plan, or the clinic still has to make its own decision. We do not give financial, medical, or legal advice.
Where do you help?
Anywhere in the United States. The help is remote, over chat, text, or email. Nobody comes to your home.
Are you the company that made my phone or my portal?
No. Jotter is an independent support team. We are not part of Apple, Google, Samsung, Medicare, MyChart, your bank, or your clinic.
Contact us
One email covers tech help, billing, and account questions. You can also message our Facebook page.
Write to us any time. We reply with a plan and a price, and we wait for you to say yes.
[email protected]Our page is Jotter Support. Send a message there if that is easier than email.
Message Jotter Support (opens in a new tab)facebook.com/AskJotter